IONOS is standardizing its contact center operations globally on the Genesys Cloud™ platform — enabling 2,000 agents across 12 countries to optimize inbound, outbound, email and chat conversations. The transformation extends across the company’s websites where artificial intelligence (AI)-driven insights are helping to personalize and automate engagement. Genesys Cloud Predictive Engagement triggers more targeted and personalized chat contacts, enabling IONOS to increase its sales conversion by 68% and revenue by 29%.